Troubleshooting Issues

  • Affiliate Dashboard Shortcode Not Working: Ensure you have placed the [SKYAFOWO_dashboard] shortcode on a page and that the page is published. Also, check for theme or plugin conflicts by temporarily deactivating other plugins and switching to a default WordPress theme.
  • Commissions Not Tracking:
    • Verify that the customer clicked on a valid affiliate link with the ?ref=username parameter.
    • Check if the affiliate cookie is being set in the customer’s browser. Browser extensions or privacy settings might block cookies.
    • Ensure that the WooCommerce order status is set to a status that triggers commission tracking (e.g., “Processing” or “Completed”).
    • Check the WordPress error logs for any related errors.
  • Affiliate Registration Issues:
    • Ensure that the page with the [SKYAFOWO_dashboard] shortcode is accessible.
    • Check for JavaScript errors in the browser console.
    • Verify that the required fields are being filled out correctly.
    • If auto-approve is disabled, check the “Affiliate Users” page in the admin area to see if the user is pending approval.
  • Email Sending Issues:
    • Ensure that your WordPress site is configured to send emails. You might need an SMTP plugin to improve email deliverability.
    • Check your spam folders for the emails.
    • Verify the email settings and placeholders in the plugin settings.
  • License Activation Problems: If you are having trouble activating your plugin license, ensure you have entered the license key correctly and that your website can connect to the license server. Contact Siteskyline support if issues persist.